ERP and CRM Practices



Enterprise Resource Planning

Prosis’s ERP practice provides best-in-class implementations based on our business and technology expertise, a well-grounded understanding of business processes and industry-wide best practices. We provide ERP solutions that are completely aligned to your strategic business objectives and enable you to create a significant competitive advantage for your business.

Organizations today are no longer monolithic entities. Globalization and the current economic realities have forced enterprises to change into distributed value networks. This makes it important to ensure that these geographically distributed entities stay connected in the form of an extended enterprise ecosystem. Enterprise applications allow for a seamless integration of distributed business units and their supply chains.

Using our proven methodology, we are able to assess and analyze the existing business and technology strategy and determine the need-gaps. We then enable you to select the ERP system most suited to your needs. The implementation process then kicks in and moves from scoping, engineering, deployment and rollout across all sites.

With impeccable documentation and knowledge management during each step, we make sure that the transition of your workforce to the new system is as smooth as possible. Once up and running, we enable organizations to make certain that their ERP system is well maintained and always available. Thanks to our delivery mode and methodologies, we are able to provide best-in-class services and performance levels.

Our ERP Practice Offerings

  • Strategy & Need-Gap Analysis: To establish a business case for an ERP deployment
  • Implementation: Deployment of the ERP solution
  • Custom Development: Developing custom applications as an extension of your ERP solution
  • Change Management & Training: Ensuring a smooth transition of your workforce to the new system
  • Maintenance & Support: Making sure that your ERP system is always available
  • ERP Database Support: Making sure your business critical information is optimized for best performance

Customer Relationship Management

Prosis’s CRM practice enables you to transition your business critical information from departmental silos to a highly efficient enterprise-wide CRM system and allows you to be more agile and responsive to customer demands.

In today’s increasingly competitive marketplace, customer satisfaction is a critical factor for a company’s success. Unhappy customers quickly become former customers. CRM is the name given to the set of processes and methodologies that provide a seamless way of interacting with customers to ensure that they get the level of service they expect. It acts as a continuous two-way communication channel between the company and the customer and if leveraged well, can make sure that your customers are satisfied and loyal.

The benefits of a satisfied customer base aside, the data that a CRM system generates is also highly critical when it comes to sales forecasting, pipeline management, marketing campaign effectiveness and return on marketing investment projections. A well-optimized CRM system delivers the metrics that enable you to run your business more effectively.

Unlike a traditional organization where information resides in departmental silos, CRM is an enterprise application which facilitates information sharing and ensures that all departments have access to critical information and business insight.

Prosis provides the services and methodology to enable clients to define and achieve their CRM objectives. Our CRM methodology leverages our knowledge of industry-wide customer satisfaction best practices and our deep technology expertise. This ensures a quick time-to-value for your CRM implementation.

Our Capabilities

CRM Consulting

Leverage our best-in-class methodologies to create a CRM strategy roadmap and define overall objectives. Our CRM consulting service includes strategy definition, software evaluation, system audit, architecture audits and application tuning


Our expertise and methodologies enable clients to build integrated cross-functional enterprise solutions that span multiple customer touch-points. Our methodologies ensure maximum returns on investment while mitigating risk. We implement CRM systems of all types, from single process implementation to full-cycle projects.


Our comprehensive suite of integration services streamline your CRM system to ensure optimal alignment with business processes and objectives. We make sure that all systems, no matter how disparate, add value to your business. Our Integration services include data integration, CRM-ERP integration, interface implementation and multi-device integration.

Maintenance & Migration

We make sure that your CRM system is always on and the risk and operation disruptions are minimized. Our proven upgrade and migration methodologies and quality control processes ensure that you are able to maximize the value delivered by your CRM system. Some of our maintenance and migration services are version management, data migration, consolidation and archive management.

Support & Change Management

We ensure that the transition of your workforce from disparate applications to an enterprise wide CRM system is as smooth as possible. We provide extensive documentation, training and knowledge transfer for your employees and keep change resistance to a minimum. In addition to this, we also provide continued functional and technical support for your CRM implementation. Our CRM project delivery capabilities and proven technology expertise will enable us to achieve your objectives.

If you would like to know more about our CRM solutions and how we can enable your desired level of customer satisfaction contact us today

SOA and Middleware Solutions


SOA Services

An effective SOA architecture provides optimal flexibility for organizations to orchestrate the services of diverse systems. Prosis manages the end-to-end SOA design, implementation and maintenance tailored to the unique requirements of your organization.
Prosis SOA integration solutions help you leverage existing resources and enable end-to-end integration between cloud, legacy and enterprise applications. We specialize in IBM integration technologies to connect end-to-end business processes across your enterprise – including Oracle E-Business Suite, Integrated SOA Gateway, Oracle SOA Suite, and Oracle Application Adapters, and other options for integrating Oracle E-Business Suite with other applications.

Service Offerings
SOA assessment and envisioning
SOA governance and architecture
B2B and legacy application integration
SOA implementation (SOAP/REST)
SOA Monitoring/Dashboard

Migration to IBM Integration Bus v9

Prosis provides migration services of WebSphere Message Broker V8 to IBM’s newly arrived Integration Bus 9

Optimize SOA with DataPower

DataPower SOA Appliances help accelerate XML and Web Services deployments while extending SOA infrastructure

Business Process Management

BPM combines people, process and technology to improve organizational performance and customer value

Broker and WebSphere Commerce Integration

Broker provides a powerful medium for integrating Websphere Commerce with external system

Social Business Collaboration


Driving results with business networks

The people network

On a smarter planet, inter-connectivity goes beyond connecting computers and smart devices. The advance of Web 2.0 and social networking technologies has now shifted the focus to people networks: It’s as much about and relationships as it is about the technologies. People are using social networking in staggering numbers. The world currently spends 110 billion minutes on social networks and blog sites per month. This equates to 22 percent of all time spent online.1 Pioneering organizations see opportunity in this shift. They are integrating social collaboration capabilities into their strategies, operations, and processes. Whether it’s with customers, partners, or employees, these organizations use collaboration tools to improve efficiency, solve problems, create opportunities, boost productivity, and drive innovation that makes them more competitive and successful.

Become a people business

According to IBM, 95 percent of what are termed standout organizations will focus more on getting closer to the customer4 over the next five years and 57 percent are more likely to allow their people to use social and collaborative tools5.  It’s not a coincidence. Leading organizations are using social collaboration to delight customers, to drive innovation, and to bring out the best in their business networks and employees. IBM has the tools and expertise to help you maximize the value of social collaboration in business environments, including profiles, blogs, wikis, bookmarking, tagging, activities, communities, shared files, team spaces with content management tools, enterprise instant messaging, online meetings, audio and video chat, email and calendaring, delivered on premises or in the cloud.


Featured Products

IBM Connections

Social software for business, letting you access everyone in your professional network

IBM Connections Suite

IBM social software, real-time communications, and content management capabilities in a single offering

IBM Notes and Domino

Bringing together messaging, social collaboration, and business applications into a unified dashboard

IBM Sametime

Unified, real-time communication and collaboration services, including enterprise instant messaging, online meetings, telephony, and video conferencing

Digital Customer Experience


Experience Suite Overview

Generate improved time-to-market by giving your customers, employees, and channel partners rich, personalized, and engaging experiences every time.

Not every Content Management System (CMS), Digital Asset Management (DAM) or Document Presentment application is designed to address the complexities and speed that organizations need today. To prosper, you must think not just mobile first, but AUDIENCE first – be bold, enforce brand consistency, and engage in social communications through community-driven websites all to improve marketing, sales and customer service.

Do you need assistance with the IBM Customer Experience Suite! and IBM Employee Experience Suite?. Prosis Technologies and IBM Customer Experience technologies deliver rich, engaging web experiences – across multiple channels – designed to deepen customer relationships and improve customer self-service.


Visit our booth at the IBM Digital Experience Conference 2014 in Anaheim.

IBM WebSphere Portal
Our IBM WebSphere Portal consultants provide expertise on installation, config., development (RAD and WEF) and WCM.

IBM Web Content Management

Our WCM Consultants elicit business needs and goals, analyze these and recommend WCM implementation solutions based on our analysis.

IBM Worklight
Our team of solutions architects and developers already have an established Worklight practice. Our expertise and technology knowledge have resulted in client engagements and in custom Worklight builders for development…

IBM Web Experience Factory
We are confident that we are the best in the market for IBM Web Experience Factory consulting, simply because of the fact that we created it. We built it, we know how it works.