ERP & CRM
Enterprise Resource Planning
Prosis’s ERP practice provides best-in-class implementations based on our business and technology expertise, a well-grounded understanding of business processes and industry-wide best practices. We provide ERP solutions that are completely aligned to your strategic business objectives and enable you to create a significant competitive advantage for your business.
Organizations today are no longer monolithic entities. Globalization and the current economic realities have forced enterprises to change into distributed value networks. This makes it important to ensure that these geographically distributed entities stay connected in the form of an extended enterprise ecosystem. Enterprise applications allow for a seamless integration of distributed business units and their supply chains.
Using our proven methodology, we are able to assess and analyze the existing business and technology strategy and determine the need-gaps. We then enable you to select the ERP system most suited to your needs. The implementation process then kicks in and moves from scoping, engineering, deployment and rollout across all sites.
With impeccable documentation and knowledge management during each step, we make sure that the transition of your workforce to the new system is as smooth as possible. Once up and running, we enable organizations to make certain that their ERP system is well maintained and always available. Thanks to our delivery mode and methodologies, we are able to provide best-in-class services and performance levels.
Our ERP Practice Offerings
- Strategy & Need-Gap Analysis: To establish a business case for an ERP deployment
- Implementation: Deployment of the ERP solution
- Custom Development: Developing custom applications as an extension of your ERP solution
- Change Management & Training: Ensuring a smooth transition of your workforce to the new system
- Maintenance & Support: Making sure that your ERP system is always available
- ERP Database Support: Making sure your business critical information is optimized for best performance
Customer Relationship Management
Prosis’s CRM practice enables you to transition your business critical information from departmental silos to a highly efficient enterprise-wide CRM system and allows you to be more agile and responsive to customer demands.
In today’s increasingly competitive marketplace, customer satisfaction is a critical factor for a company’s success. Unhappy customers quickly become former customers. CRM is the name given to the set of processes and methodologies that provide a seamless way of interacting with customers to ensure that they get the level of service they expect. It acts as a continuous two-way communication channel between the company and the customer and if leveraged well, can make sure that your customers are satisfied and loyal.
The benefits of a satisfied customer base aside, the data that a CRM system generates is also highly critical when it comes to sales forecasting, pipeline management, marketing campaign effectiveness and return on marketing investment projections. A well-optimized CRM system delivers the metrics that enable you to run your business more effectively.
Unlike a traditional organization where information resides in departmental silos, CRM is an enterprise application which facilitates information sharing and ensures that all departments have access to critical information and business insight.
Prosis provides the services and methodology to enable clients to define and achieve their CRM objectives. Our CRM methodology leverages our knowledge of industry-wide customer satisfaction best practices and our deep technology expertise. This ensures a quick time-to-value for your CRM implementation.
Our Capabilities
CRM Consulting
Leverage our best-in-class methodologies to create a CRM strategy roadmap and define overall objectives. Our CRM consulting service includes strategy definition, software evaluation, system audit, architecture audits and application tuning
Implementation
Our expertise and methodologies enable clients to build integrated cross-functional enterprise solutions that span multiple customer touch-points. Our methodologies ensure maximum returns on investment while mitigating risk. We implement CRM systems of all types, from single process implementation to full-cycle projects.
Integration
Our comprehensive suite of integration services streamline your CRM system to ensure optimal alignment with business processes and objectives. We make sure that all systems, no matter how disparate, add value to your business. Our Integration services include data integration, CRM-ERP integration, interface implementation and multi-device integration.
Maintenance & Migration
We make sure that your CRM system is always on and the risk and operation disruptions are minimized. Our proven upgrade and migration methodologies and quality control processes ensure that you are able to maximize the value delivered by your CRM system. Some of our maintenance and migration services are version management, data migration, consolidation and archive management.
Support & Change Management
We ensure that the transition of your workforce from disparate applications to an enterprise wide CRM system is as smooth as possible. We provide extensive documentation, training and knowledge transfer for your employees and keep change resistance to a minimum. In addition to this, we also provide continued functional and technical support for your CRM implementation. Our CRM project delivery capabilities and proven technology expertise will enable us to achieve your objectives.
If you would like to know more about our CRM solutions and how we can enable your desired level of customer satisfaction contact us today
